Oct 22, 2011
Yes or no, that’s a question!
(C4 Speech Script by April Chung)
Good evening, ladies and gentlemen,
In our life, we can heard someone persuade somebody to do something every day. Excuse me; could you do me a favor? Could you hire me? Could you lend me money? Or when could you deliver your speech? Are you afraid of being rejected, too? Don’t worry; just give them a good reason for your purpose. Because, the meaning of persuasion is to make someone decide to do something, especially by giving reasons why they should do it. Yes or No is depend on your question or reason.
One day, my supervisor gave me a task to count the customer complaints from our Japanese customers. I told him, “I only can read simple sentences in Japanese. Could you ask Ms. Kao who speaks fluent Japanese to deal with the document and I still have to do something important and urgent.”
He said, “But it’s a good chance to improve your Japanese ability.”
I said, “Thank you, Sir. I know it’s a good chance to improve my Japanese ability, but my ability is not good enough to deal with those documents. I have to look up the dictionary word by word, analyze the grammar, and ask others to help me. I will spend too much time on this matter.”
At that moment, my supervisor seems a little angry and said coldly, “…………hum, let me think over your suggestion.”
After working, I received a call from my supervisor, he was very angry and shout at me, “April, I want to tell you something, if you can’t accept the assignment, please tell me in private, not in public. Remember that I’m the supervisor in this office, you refuse to do my order quickly in public, how can I have the power to lead the team?”
I said, “Sorry, sir, I don’t have that meaning. I apologize to you for my rude action. Next time, I will notice my behavior.”
General speaking, persuader doesn’t have advantage of psychology. Before the communication, you can follow the word “5P”: Patience, Personality, Position, Pride, and Place. You must have the patience and know the personality, especially his or her position is higher than you, please take care of their pride in a good place to make them feel free. Then, make sure 3W: What happen; Who has the connection to the case; and What’s the effect of this matter. In the end, take the good timing to persuade them.
When you discussed how to promote cooperation, please don’t criticize each other, please find out the advantages of each other and balance point. Please be clear, simple and forceful. You have to get the point in a short time, otherwise the listener not only feel confused but also hit back at your point easily. Yes or No is to depend on your question and good reason. Guess what! What happen to those hot potato documents? I persuaded my supervisor successfully; I passed the difficult task to my coworker who speaks excellent Japanese.